The BASQUE COUNTRY has a Tourism Act, which establishes the rights of users of tourist services and products, the main ones being:
1. Receive background, accurate and complete information about the characteristics and prices of the products and services they are offered.
2. Receive the good or service contracted according to the characteristics announced and offered.
3. Obtain an invoice or ticket for the price paid for the tourist product or service.
4. Proper treatment and access to all establishments open to the public.
5. Make complaints, claims and denunciations and obtain a complaint form free of charge.
If you have the chance, consume local products, as added to enjoying local cuisine, culture and crafts, you will be contributing to the conservation and sustainable development of the environment and to generating quality employment. Hire local guides who are well-versed in the tourist resources of the BASQUE COUNTRY. Respect the livelihood of shopkeepers and artisans, paying a fair price for products and services. Do not buy counterfeit products and items, which are prohibited by national or international regulations.
Treat the people who provide services during your visit with respect. And remember that you can exercise your right to lodge a complaint or objection if you are not happy with any of the services received.
Favour eliminating barriers that limit the integration of persons on grounds of gender, origin, religion, sexual orientation, economic status or other status, avoiding sexist language, offensive comments. Also, facilitate access and equal opportunities to those people who have accessibility or communication needs, respecting the spaces or services intended for their use.
The BASQUE COUNTRYis a place with cities, towns, streets and squares with lots of personality.Some manifestations of our culture can be enjoyed in local festivals, music, painting, architecture or folklore among others.
Help preserve the tourist attractions, while respecting the rules and access designed for their preservation and conservation. Preserve the universal values of the Heritageand avoid negative impacts that compromise its survival.
Reduce the environmental impacttaking care of nature's resources, especially woods and marshes. Respect wildlife and its natural habitat.Reduce water and energy consumption and packaging, and manage waste in a responsible manner not leaving any rubbish behind, using selective waste containers.Do not introduce invasive species or acquire protected flora and fauna or products derived from these species. Do not remove any material from geological formations of interest either.
Choose accommodation, restaurants and tourism companies that work toward sustainability and take into account recycling, energy and water savings, and respect for the local community and for the natural and cultural heritage, and check that they are members of the Consumption Arbitration System.
Whenever possible, use public transport such as bus, train or tram to move around. In this way you will contribute to the reduction of emissions, you will avoid traffic congestion in cities and save time and money. Organise moving around on foot, or rent a bike, to enjoy the experience healthily.
Treat people with respect, preserving their dignity, treating them as equals.Spread the beauty and interest of tourist resources you visit, helping the tourist development of the BASQUE COUNTRY, and promoting the local economy and culture.Natural, cultural and heritage resources are limited, so we must protect and preserve them, and in this way we will contribute to the sustainable tourism of the BASQUE COUNTRY.